Contact
Official School Procedures for Making Contact with Teaching Staff
Parent Concerns and Complaints - Suggestions for Problem Solving Procedures
Our school like most government schools, recommend the problem-solving procedures published in a Parent and Citizen magazine to parents as an effective way of sorting out school-based concerns. The notes below illustrate the steps recommended for meeting the appropriate sequence of people starting with the class teacher - moving on to the Principal, District Director, Director General - should problem-solving at lower levels be unsatisfactory.
How to Resolve Problems or Concerns at School
Step 1: Get a good grasp of the problem.
Check you child's story out with your child. If it does not sound like "teacher like" talk or behaviour, check out your child's story more closely before approaching the teacher.
Step 2: Arrange an Interview with the class teacher.
Make and Appointment for a time to meet which suits both you and the teacher.
Step 3: Discuss what's bothering you.
The teacher's cooperation wil be most readily available when your (1) facts are correct (2) you are prepared to discuss the concern.
Step 4: Follow up if necessary
How to follow up on a meeting with your child's classroom teacher depends very much on what was discussed and agreed to at the meeting. But be patient. Change won't happen overnight. Keep regular contact with the class teacher.
Most meetings with classroom teachers result in satisfactory outcomes, particularly when you follow the steps outlined above. You may, however, want to address your problem or concern to someone other than the classroom teacher, this may be the case when:
- you have already approached the classroom teacher but no satisfactory resolution could be arrived at, or
- you believe that a higher authority must be consulted in the first instance, or
- your problem or concern is about something other than what happens specifically in the classroom (eg an aspect of school policy, or
- your problem or concern is about a member of the schools non teaching staff.
Remember we really look forward to hearing opinions of how the school is operating. Tell us what we do well and how we can improve for the benefit of our students.
Serious Concerns
Parents with serious concerns to discuss with teaching staff are requested to phone the principal or deputy principals on 9493 6922 to arrange a mutually agreeable meeting time.
Every Day Matters
Parents may make direct contact with teaching staff for "everyday" matters, preferably before school, after school or during "Duties Other than Teaching Times (DOTT).
Concerned Parents
Teaching staff will refer concerned parents to school management personnel (ie) principal and deputy principals.
Street Address
Administration
Forest Crescent Primary & Pre-Primary School
83 Forest Crescent
Thornlie WA 6108
Telephone: 08 9493 6922
Fax: 08 9493 2689
Email Us: ForestCrescent.ps@det.wa.edu.au
School Canteen
Telephone: 08 9459 2912